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5 years ago, Animal Planet set up a Kitten Cam at the Human Rescue Alliance; a few months later a Puppy Cam followed. Both cams have been hugely popular.

7 months ago, the Kitten Cam went down. Despite repeated e-mail's requesting an update and repairs, there has been no communication from Animal Planet. 5 weeks ago, the Puppy Cam went down. Same story; total silence.

Several of us have also contacted Discovery Communications, the parent company. No progress, no communication.

We are now stuck watching highlights of various Animal Planet cams, most of which no longer exist. How hard is it to take a moment to post an update?

Reason of review: Poor customer service.

Preferred solution: Fix the cams.

Company wrote 0 public responses to the review from Dec 24, 2017.
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